📦 Tinynursing Shipping Policy

1. Order Processing

• Processing Time: 1-3 business days (excluding weekends/holidays) to prepare orders with our AliExpress supplier
• Supplier Coordination: We work directly with Warehouse (Systems Verified) to ensure quality control before shipping

2. Shipping Methods

• Standard Shipping: 5-9 business days (free for orders over $50)
• Express Shipping: 7-12 business days ($2.99 flat rate) 
• Expedited Options: DHL/FedEx available upon request (contact us for pricing)

3. International Delivery

• Global Reach: Ships to 04+ countries via Tinynursing logistics network
• Customs: Customers responsible for duties/taxes (we declare accurate product values)

4. Tracking & Support

• Real-Time Updates: Tinynursing tracking numbers provided within 24hrs of shipment
• Delivery Issues: Contact us within 12 days of estimated delivery date for assistance

5. Holiday Notice

• Shipment Delays: 5-7 additional processing days during major holidays (Chinese New Year, Singles' Day, etc.)

6. Special Circumstances

• Backorders: Rare occurrences communicated within 24hrs with revised timeline
• Lost Packages: Investigation initiated after 30 days of shipment date

7. Returns & Redelivery

• Address Changes: Must be requested within 24hrs of order placement
• Failed Deliveries: Reshipment available at 50% cost after return to sender

Pro Tip: For time-sensitive orders, message us before purchasing to confirm availability through our Stone's Store partnership.

🔍 Why This Works:

• Transparency: Manages expectations about AliExpress supplier timelines
• Professionalism: Maintains brand control while acknowledging third-party logistics
• Trust Building: Includes specific contact points for order-specific concerns

Tinynursing Return & Refund Policy

Effective Date To: April 29, 2025

At Tinynursing, we want you to shop with confidence. We source our products from trusted suppliers, including Tone’s Store on AliExpress, and strive to ensure your satisfaction with every purchase. Please review our return and refund policy below for all orders placed through our website.

Eligibility for Returns

• You may request a return within 15 days of receiving your item(s) for most products.
• Items must be unused, unworn, and in original packaging with all labels, tags, and accessories included.
• Certain items, such as perishable goods, customized products, undergarments, and digital items, are not eligible for return due to hygiene or product nature.

How to Request a Return

• Contact Us: Email our customer support at [your support email] within 15 days of delivery, providing your order number and reason for return.
• Wait for Instructions: We will guide you through the process, which may include opening a return request with our supplier.
• Return Shipping: If your item is eligible for AliExpress “Free Return,” you will receive a free return shipping label. Otherwise, you may be responsible for return shipping costs.
• Return the Item: Ship the item back in its original condition and packaging. Items returned without original packaging or labels may not qualify for a full refund.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method, typically within 10–20 business days.

If the product is damaged, defective, or not as described, please contact us immediately with photos and details. We will work with you to resolve the issue, which may include a full or partial refund or a replacement.

Exchanges are not supported at this time. If you wish to receive a different item, please place a new order after your refund is processed.

Special Notes

• Only one free return is allowed per order; additional returns may incur shipping fees.
• Returns must be shipped to the address provided in your return instructions. Do not send items back without prior authorization.
• Abuse of the return policy (e.g., repeated returns without valid reasons) may result in restrictions on future returns.

Non-Returnable Items

• Perishable goods
• Customized or personalized products
• Undergarments and certain health products
• Digital goods and virtual products
• Items marked as “non-returnable” on the product page

Contact Us

If you have any questions or need assistance with your return, please reach out to our customer service team at [your support email]. We are here to help ensure your experience with Tinynursing is positive and worry-free.

Summary Table

Thank you for choosing Tinynursing! Your satisfaction is our priority.